About Vanguard
Communications Corporation

Proven Expertise
 Our Unique
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Developing
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Partnership		 Multimedia
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 Call Center
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 Customer Self Service


Proven Expertise

Vanguard Communications Corporation has worked in the business communications field since 1980. We consult with companies in Financial Services, Retail, Manufacturing, Distribution, Technical Support, Utilities, Insurance, and various other industries. Our clients are consistently delighted with the cogency of our solutions, from creating and executing implementation plans, to designing new process flows, to helping them maintain an edge in communications technology and applications.


Our Unique Business Approach

We take a unique approach to communications and technology, evaluating the specific needs of an organization first, then linking those needs to new ways of doing business. As a result, solutions are technology-enabled, rather than technology-driven, and take into account the needs of both employees and customers.

Our experience, our independent status and our people keep Vanguard ahead of the market in communications and management expertise. We aim continually to expand and revitalize our clients' visions of communications, and to architect more sophisticated solutions for complex business problems.



Developing Industry Standards

Vanguard also plays a leading role in developing industry standards. We work with the Enterprise Computer Telephony Forum (ECTF), facilitating CTI interoperability, and contributed to the VPIM (Voice Profile for Internet Messaging) workgroup of the Electronic Messaging Association, which is developing an inter-vendor networking standard..

We are CTI Division board members of the Multi-Media Telecommunications Association (MMTA).Vanguard also coordinates the Multi-Messaging Educational Committee(MMEC), an international group of messaging suppliers dedicated to helping businesses implement messaging systems in ways that meet the needs of callers and users.

Our consultants are called on by the media for insights into the communications industry, and we produce articles for management, communications, voice processing and general business publications.

Vanguard participates in numerous conferences, seminars and user groups, developing seminars for Incoming Calls Management Institute (ICMI) and Frost & Sullivan, among others. Through our partnership with ICMI, we are currently presenting a new course for IT professionals and Call Center managers: "Understanding and Applying Today's Call Center Technologies."

Go to Events & Insights to read our white papers and articles, or to hear about upcoming speaking engagements.


Partnership

At Vanguard, we approach clients as true business partners, working with them as part of a team, or providing counsel that anticipates their future needs. One of our goals is to share our knowledge and methods with our clients, building the skills of your staff and providing them with techniques to apply to other projects.


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Vanguard Communications Corporation
100 American Road   Morris Plains, NJ 07950   USA
Voice +1 (973) 605 8000   Fax +1 (973) 605 8329   Information   Comments

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